BOOKING TERMS AND CONDITIONS
The Booking Conditions and the Booking Form comprise the contract between you and All weather adventure. When you sign the Booking Form you are agreeing to the Booking Conditions. When you ask us to book your Kilimanjaro tour, you appoint us to act as your agent to arrange travel and other services. When we have done that for you and confirmed the booking and you have paid the initial payment, we will accept responsibility for providing your tour. After reading this document keep it in a safe place.
HOW DO I MAKE A BOOKING?
One person should make the booking on behalf of everyone who is going the tour. That person must be at least 18 years of age when they book the tour. He or she will be the first name on the booking form. This person must have the agreement of everyone who is going on the tour to make the booking with us and will be responsible for making sure all payments due for your holiday are paid in full and at the right time. The person who is going to make the booking must fill in and sign our booking form. The names of everyone travelling on the holiday must be included on the booking form. This must then be sent to us together with your deposit or full payment.
Providing we are able to do so, we will then confirm your chosen holiday.
HOW WILL MY HOLIDAY BE CONFIRMED?
Your holiday will be confirmed when we issue a Booking confirmation. As soon as we do so, there will be a binding legal agreement between us. The Booking confirmation will be sent to the person who makes the booking. Please check your Booking confirmation and all other documents thoroughly as soon as you receive them, you must advise us without delay, if any details appear incorrect must be corrected early because it may not be possible to make amendments at a later date.
The tour prices quoted are valid for dates of the respective tours only. All weather adventure reserves the right to adjust the tour price at any time, for any unexpected park fee and park fee related tax increases. Furthermore, until full payment has been received, the client will at all times be liable for any increases with regards to hotel rates, airport taxes and fuel surcharges or possible exchange rate increases. Tour prices are based on the total package and it’s including items specifically, specified in a booking documentation to the client.
ITEMS NOT INCLUDED IN YOUR TOUR PRICE
The following items are not included in your basic tour price:
- Tips to porters, cook and guide
- Travel insurance
- Passports, visas and vaccinations
- Alcohol at hotels, unless specifically stated under all-inclusive rates
Our prices are per person based on the shared occupancy of double or twin-bedded rooms.
(Alternative accommodation supplements are given with the individual holiday details). While a supplement is normally charged for single rooms in Tanzania hotels these are often inferior to double or twin-bedded rooms. Three-bedded rooms are usually twin rooms with an extra bed. Check-out time is generally between 10am and midday on the day of departure. Please note that hotel ratings used in our brochures and website refers to local classifications. Grading systems vary from country to country and cannot be compared. As far as possible we will use the hotels stated in our brochures and website.
Occasionally it may be necessary to use an alternative hotel of equal standard and you will be advised at the earliest opportunity. The term `hotel’ includes motels, inns, lodges and other equivalent establishments according to local classification.
On most holidays a single room costs more. On selected tours we are able to offer shared accommodation in a twin room with another single person you then have the pleasure of companionship and pay no supplement. This is, of course, subject to someone of the same sex being willing to share. If you are willing to share please indicate this on your booking form.
An initial payment (deposit) of 20% is required at time of booking. All weather adventures will be under duty to facilitate hotel bookings and expedition logistics.
The balance of the total tour price is payable not less than 4 weeks before the departure date or cash payment on arrive.
Accepted methods of payment include: bank transfers, cash or credit cards (Visa, MasterCard).
CANCELLATION BY THE CLIENT
In the event passengers canceling their reservations, All weather Adventures have the right either to claim the total amount of any deposit paid by such passenger or to claim any damages suffered by the company. The maximum cancellation fees, which may be imposed, are as follows:
Prior to departure % of the tour price: – Up to 42 days 0%
- 42 to 28 days 20%
- 28 to 14 days 50%
- Less than 14 days 75%
Should a passenger cancel his/here reservations due to medical or work related reasons, with reasonable notice we will grant an extended 10-month period to reschedule the trip from date of cancellation. The client will at all times be liable for any increases with regards to park fees, hotels rates, airfares or exchange rate increases / cancellation fees.
The client will have to complete and sign a new booking form, accepting the new conditions.
Please note clients cancelling for a Marangu route will lose the deposit paid to the national park for their climbing permit
CANCELLATION BY THE COMPANY
In circumstances beyond the Company’s control such as war, terrorism, hostilities, riots or political unrest (or the threat of any of these), industrial disputes, natural disasters, adverse weather conditions or the withdrawal of (or significant interference with) travel or accommodation facilities, it may be necessary for the Company to cancel the Client’s booking. In such circumstances, the Company will notify the Client of the cancellation as soon as practicable. Following such cancellation the Company may refund to the Client all or part of the monies paid.
In other circumstances, such as insufficient demand for the holiday, it may necessary for the Company to cancel the
Client’s booking. In such circumstances the Company will notify the Client of the cancellation as soon as practicable. The Company will then offer the Client a similar holiday, if one is available, but if that is not acceptable to the Client, the Company will refund all monies paid by the Client.
All weather Adventures shall not be liable for any claims or if any additional expenses incurred through delays, accidents, or disruption of planned itineraries beyond the control (e.g. flight delays, wars, strikes, weather, act of God, etc), and such expenses (e.g. hotels, meals, telephone calls, flight tickets etc.) are to be borne by the client.
It is strongly advised that you take adequate insurance cover on the same day you make a booking, in the event of cancellation due to illness, accident or injury. All weather Adventures will not be responsible or liable if any passenger fails to take insurance cover.
TOUR LEADERS RESPONSIBILITY
The tour leader who completes the booking form for and on behalf of a group will be responsible for passing on, all information, vouchers, schedule changes or any other information to the group. If the group leader does not accept this responsibility, every member is required to complete and sign the booking form with his/her relevant contact details.
On the majority of treks all your trek baggage will be carried by porters or pack animals. You need only carry a small daypack for your essentials. You are restricted to 20 kg of baggage on flights and to around 15 kg on the trek. Items not required during the trek can be left in a locked bag at the hotel. Please use only duffel bags for the porters to carry (NO SUITCASES PLEASE).
Documents (vouchers, itineraries, etc) are only prepared after receipt of full and final payment. Documents will be sent about two weeks prior to departure of your tour by email. If hard copies are required by the client, delivery charges will be for the clients account and must be settled before departure.
In the unlikely event of there being an unscheduled extension to the holiday caused by flight delays, bad weather, strikes or any other cause which is beyond the control, it is understood that expenses relating to those unscheduled extensions will be for the passenger’s account.
Every effort is made to avoid delays and changes to the itinerary, but due to the nature of our trips there will be occasions when they do happen. Where a delay does occur, we shall do everything possible to minimize its effects, but we cannot be responsible for the result of delays.